En:Shipcloud-Settings - Versionsgeschichte

IsabellaTeodori: /* Set-up */

2024-10-02T08:02:15Z

Set-up

← Older revision		Revision as of 10:02, 2 October 2024
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	own shipcloud conditions or your own negotiated conditions		own shipcloud conditions or your own negotiated conditions

	The booking of the free Winestro.Cloud package ‘Private Shipcloud API access’ is necessary and this setting will be made by us free of charge as soon as you contact us.		The booking of the free Winestro.Cloud package ‘Private Shipcloud API access’ is necessary and this setting will be made by us free of charge as soon as you contact us. <br>
	[[Parcel Stamps\|More about Parcel Stamps]].		[[Parcel Stamps\|More about Parcel Stamps]].

IsabellaTeodori: /* Set-up */

2024-10-02T08:01:54Z

Set-up

← Older revision		Revision as of 10:01, 2 October 2024
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	====Set-up====		====Set-up====
	* You can ~~store~~ the contract data of the parcel service providers in your new shipcloud ~~access~~. To do this, please follow the instructions from shipcloud or shipcloud support.		* You can deposit the contract data of the parcel service providers in your new shipcloud account. To do this, please follow the instructions from shipcloud or the shipcloud support.
	* After ~~setting up~~, ~~request~~ your API code ~~from shipcloud~~.		* After setup, ask shipcloud for your API code.
	* You can store this code under ~~"System~~ - Settings - ~~Delivery".~~		* You can store this code under ‘System - Settings - Delivery’.
	~~Note: From now on, all service providers are subject to~~
	~~your own shipcloud conditions or your own negotiated conditions.~~
	~~negotiated conditions. A mixture~~
	~~(e.g. DHL your contract and UPS ours) is not possible~~.

	~~It is necessary to book the free Weinbau-online package "Private~~ shipcloud ~~API access" and we will set this up free of charge as soon as you contact us to do so.~~		Note: From now on, all service providers
			own shipcloud conditions or your own negotiated conditions

			The booking of the free Winestro.Cloud package ‘Private Shipcloud API access’ is necessary and this setting will be made by us free of charge as soon as you contact us.
	[[Parcel Stamps\|More about Parcel Stamps]].		[[Parcel Stamps\|More about Parcel Stamps]].

IsabellaTeodori: /* Make settings in Winestro.Cloud for Shipcloud */

2024-10-02T07:56:42Z

Make settings in Winestro.Cloud for Shipcloud

← Older revision		Revision as of 09:56, 2 October 2024
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	===Reference number===		===Reference number===
	[[Image: Shipcloud_einstellungen.png\|miniatur\|Settings for shipcloud]]		[[Image: Shipcloud_einstellungen.png\|miniatur\|Settings for shipcloud]]
	You can ~~specify~~ under ''System - Settings - ~~Orders''~~ whether the last tracking link/reference number should be automatically included in the order.		You can determine under System - Settings - Delivery whether the last tracking link/reference number should be automatically included in the order.

	The shipcloud API number should only be changed if you have private access to ~~shipcloud~~ in order to ship on your own ~~terms~~ (only possible in the Premium package, see below).		The shipcloud API number should only be changed if you have private access to Shipcloud in order to ship under your own conditions (only possible in the Premium package, see below)

	===Parcel shipping with own conditions===		===Parcel shipping with own conditions===
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	====Weighing costs/benefits====		====Weighing costs/benefits====
	* To ~~deposit your own~~ contracts, you need your own shipcloud ~~access~~ for a fee. You can ~~set~~ this up directly on the shipcloud website. This option ~~is initially daunting~~, but depending on the volume ~~of shipments~~, it is definitely cheaper than the alternative.		* To store contracts, you need your own shipcloud account, which is available for a fee. You can create this directly on the shipcloud website. This option may seem intimidating at first, but depending on the shipment volume, it is definitely cheaper than the alternative.
	* A shipcloud account can be cancelled on a monthly basis and starts (as of 10/21) at 29 euros/month plus a small flat fee of a few cents per shipment created. ~~Measured against~~ the time required for a ~~"copy~~-~~paste"~~ process using ~~one's~~ own DHL/UPS customer accounts, experience has shown that these costs are low, as the ~~streamlined~~ workflow of creating a label with one click can be ~~retained~~ directly in the order in ~~Weinbau-online~~.		A shipcloud account can be cancelled on a monthly basis and starts (as of 10/21) at 29 euros/month plus a small flat fee of a few cents per shipment created. Compared to the time required for a ‘copy-paste’ process using your own DHL/UPS customer accounts, experience has shown that these costs are low, as the slim workflow of creating a label with one click can be maintained directly in the order in Winestro.Cloud.


	====Set-up====		====Set-up====

IsabellaTeodori: /* Make settings in Weinbau-online for shipcloud */

2024-10-02T07:30:29Z

Make settings in Weinbau-online for shipcloud

← Older revision		Revision as of 09:30, 2 October 2024
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	If you are concerned about a stylish external presentation, we recommend attaching a customer letter to the parcel. You can even create this in the program with the free Winestro.Cloud team package. Read more [[Brief \| here]].		If you are concerned about a stylish external presentation, we recommend attaching a customer letter to the parcel. You can even create this in the program with the free Winestro.Cloud team package. Read more [[Brief \| here]].

	==Make settings in ~~Weinbau-online~~ for ~~shipcloud~~==		==Make settings in Winestro.Cloud for Shipcloud==
	===Reference number===		===Reference number===
	[[Image: Shipcloud_einstellungen.png\|miniatur\|Settings for shipcloud]]		[[Image: Shipcloud_einstellungen.png\|miniatur\|Settings for shipcloud]]

IsabellaTeodori: /* Delivery address, pickup address and return address */

2024-10-02T07:29:24Z

Delivery address, pickup address and return address

← Older revision		Revision as of 09:29, 2 October 2024
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	It is not possible to have a different pickup address (e.g. external warehouse) and print the regular winery address on the parcel label. The delivery address is always the address on the parcel label.		It is not possible to have a different pickup address (e.g. external warehouse) and print the regular winery address on the parcel label. The delivery address is always the address on the parcel label.


	==Settings in shipcloud for individualisation==		==Settings in shipcloud for individualisation==

IsabellaTeodori am 2. Oktober 2024 um 07:29 Uhr

2024-10-02T07:29:04Z

← Older revision		Revision as of 09:29, 2 October 2024
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	If you wish to change the address, you can submit a ticket in the support forum.		If you wish to change the address, you can submit a ticket in the support forum.
	[[Datei:Sendungsverfolgung.PNG\|thumb\|right\|example tracking page]]		[[Datei:Sendungsverfolgung.PNG\|thumb\|right\|example tracking page]]
	[[Datei:PM_Beispiel.PNG\|thumb\|right\|~~Bsp. A5-Paketmarke mit Logo~~]]		[[Datei:PM_Beispiel.PNG\|thumb\|right\|example parcel stamp with logo]]

	There are some settings for the parcel label service that cannot be made from Winestro.Cloud itself. These individual settings are a way of standardising the external presentation of your winery and improving the service to your customers.		There are some settings for the parcel label service that cannot be made from Winestro.Cloud itself. These individual settings are a way of standardising the external presentation of your winery and improving the service to your customers.

IsabellaTeodori: /* PLEASE NOTE: Offer during peak times */

2024-10-02T07:25:32Z

PLEASE NOTE: Offer during peak times

← Older revision		Revision as of 09:25, 2 October 2024
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	As we all know, there is currently a huge volume of shipments and therefore - unfortunately never completely avoidable - delivery problems with all carriers. The Winestro.cloud team has already been through some of these stressful peak times and we want to offer our users the best possible service and share the experience we have gained.		As we all know, there is currently a huge volume of shipments and therefore - unfortunately never completely avoidable - delivery problems with all carriers. The Winestro.cloud team has already been through some of these stressful peak times and we want to offer our users the best possible service and share the experience we have gained.

	The truth is: a correct, promptly checked address is the key. Doorbell signs should be present and readable. Entrances that are difficult to find should be (temporarily) signed.		The truth is: a correct, promptly checked address is the key. Doorbell signs should be present and readable. Entrances that are difficult to find should be (temporarily) signed. <br>
	It is also a fact that the recipient is the most effective contact person for the carrier in the event of problems. The recipient's telephone number ~~should~~ be printed on the parcel label to prevent delays.		It is also a fact that the recipient is the most effective contact person for the carrier in the event of problems. The recipient's telephone number '''has to be''' printed on the parcel label to prevent delays. <br>
	And also: the carrier's tracking page itself offers many opportunities for the recipient to make their wishes known. But how do they get there?		And also: the carrier's tracking page itself offers many opportunities for the recipient to make their wishes known. But how do they get there?

IsabellaTeodori: /* Appearance of parcel stamps */

2024-10-02T07:24:06Z

Appearance of parcel stamps

← Older revision		Revision as of 09:24, 2 October 2024
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	===Appearance of parcel stamps===		===Appearance of parcel stamps===

	Unfortunately, we have no influence on the final design of the parcel labels - this is specified by Shipcloud and cannot be ~~adapted~~ by us. This means that we cannot influence the arrangement of your logo or the way in which the sender and recipient addresses ~~are written on the stamp~~. Please note: As a ~~rule, no~~ logo ~~is displayed~~ on the ~~DHL~~ stamps.		Unfortunately, we have no influence on the final design of the parcel labels - this is specified within Shipcloud and cannot be customised by us. This means that we cannot influence the arrangement of your logo or the way in which the stamp is labelled with the sender and recipient addresses. '''Please note: The DHL and UPS stamps generally do not feature a logo on the stamps.'''

	But don't worry - the carriers also ~~get~~ all ~~the~~ delivery information ~~correctly~~ by scanning the stamp ~~digitally~~. The parcel stamp is first and foremost a franking and therefore ~~also~~ fulfils its actual purpose.		But don't worry - the carriers also receive all delivery information digitally by scanning the stamp. The parcel stamp is first and foremost a franking label and therefore fulfils its actual purpose.

	If you are concerned about a ~~smart~~ external presentation, we recommend ~~enclosing~~ a customer letter ~~with~~ the parcel. You can even create this with the free team package ~~from Weinbau-online in the programme~~. Read [[~~letter~~]] ~~more about this here~~.
			If you are concerned about a stylish external presentation, we recommend attaching a customer letter to the parcel. You can even create this in the program with the free Winestro.Cloud team package. Read more [[Brief \| here]].

	==Make settings in Weinbau-online for shipcloud==		==Make settings in Weinbau-online for shipcloud==

IsabellaTeodori: /* PLEASE NOTE: Offer during peak times */

2024-10-02T07:18:58Z

PLEASE NOTE: Offer during peak times

← Older revision		Revision as of 09:18, 2 October 2024
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	===PLEASE NOTE: Offer during peak times===		===PLEASE NOTE: Offer during peak times===

	As we all know, there is currently a huge volume of shipments and therefore - unfortunately never ~~entirely~~ avoidable - problems with ~~delivery for~~ all carriers. ~~In the meantime, the Weinbau-online~~ team has already ~~experienced~~ some of these stressful peak times and we ~~would like~~ to offer our users the best possible service and ~~pass on our accumulated~~ experience.		As we all know, there is currently a huge volume of shipments and therefore - unfortunately never completely avoidable - delivery problems with all carriers. The Winestro.cloud team has already been through some of these stressful peak times and we want to offer our users the best possible service and share the experience we have gained.

	~~#Fact~~ is: A correct, promptly checked address is the ~~be-all and end-all~~. Doorbell signs should be present and ~~legible~~. ~~Hard-~~to-find ~~entrances~~ should be (temporarily) ~~signposted~~.		The truth is: a correct, promptly checked address is the key. Doorbell signs should be present and readable. Entrances that are difficult to find should be (temporarily) signed.
	~~#Fact~~ is also~~: The~~ recipient ~~himself~~ is the most effective contact person for the carrier in ~~case~~ of problems. The recipient's telephone number ~~'''must'''~~ be on the parcel label to prevent delays.		It is also a fact that the recipient is the most effective contact person for the carrier in the event of problems. The recipient's telephone number should be printed on the parcel label to prevent delays.
	#And also: ~~The~~ tracking page ~~of the carrier~~ itself offers many ~~possibilities~~ for the recipient to make ~~his~~ wishes known. But how do they get there?		And also: the carrier's tracking page itself offers many opportunities for the recipient to make their wishes known. But how do they get there?

	Quite ~~simple~~: by clicking on the ~~consignment~~ number in the Shipcloud ~~consignment~~ tracking email.		Quite simply: by clicking on the tracking number in the Shipcloud tracking email.

	Problem: Not everyone is computer-savvy or knows their way around the DHL, DPD and UPS websites. Therefore, we have designed text modules that our winegrowers can select for a (seasonal) change in the Shipcloud shipment tracking.

	It should be noted that two of these texts must always be combined. The procedure for two carriers should be deliberately described in each shipment tracking, as we expressly recommend distributing the shipment volume in the Christmas business to at least two providers.

	~~So please write us via help ticket '''Your first and your second choice of carriers''', we will then insert the texts for you once free of charge.~~

	====Text module UPS====		====Text module UPS====

IsabellaTeodori: /* Settings in shipcloud for individualisation */

2024-10-02T07:13:33Z

Settings in shipcloud for individualisation

← Older revision		Revision as of 09:13, 2 October 2024
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	==Settings in shipcloud for individualisation==		==Settings in shipcloud for individualisation==
	If you wish to change the address, you can submit a ticket in the support forum.		If you wish to change the address, you can submit a ticket in the support forum.
	[[Datei:Sendungsverfolgung.PNG\|thumb\|right\|~~Bsp. Sendungsverfolgungsseite~~]]		[[Datei:Sendungsverfolgung.PNG\|thumb\|right\|example tracking page]]
	[[Datei:PM_Beispiel.PNG\|thumb\|right\|Bsp. A5-Paketmarke mit Logo]]		[[Datei:PM_Beispiel.PNG\|thumb\|right\|Bsp. A5-Paketmarke mit Logo]]