En:Creation of return stamps

Creation of returns

If a parcel has been delivered to a customer by mistake or the customer no longer wants the parcel, you can create return stamps or a so-called return slip with UPS and DPD, which is automatically addressed to your winery. You have to send the PDF by e-mail to the corresponding customer so that he or she can return the goods at your expense.

To do this, open the normal window for creating a parcel label and select "Returns" from the drop-down menu in the second row under "Service:". Then you can create the stamp as usual.

Note that the address field in the parcel stamp overview does not change when you create a return. This is not an error, but is important so that our program can correctly assign the return to the customer. The desired change of address for your return will then be displayed on the created parcel label. Please also note that the "Description" field must be filled in for a UPS return label.

Trick: Simple return via DHL

Create a normal stamp to yourself, send the stamp to your customer by mail and ask him to simply give the package to the postman of DHL. This usually works perfectly.

Cancellation of return parcel labels

Please note that created return parcel labels can only be cancelled on the same day until 17:00.

Return parcel stamps for items sent abroad

Non-EU countries

All details (e.g. value of goods, contents, etc.) must be identical to the customs data from the original commercial invoice (for the outward shipment).

Return Goods" must be specified as the shipment type.

The original UPS shipment or tracking number of the outward shipment must be indicated on the invoice.

EU countries

The creation of return labels for shipments to EU countries is identical to shipments within Germany. In individual cases there have been problems, but this should not be the rule.

Frequently asked questions and answers

Can a collection be ordered for the customer via the programme?

It is not possible to order a collection via the programme for the customer. The customer has the option of taking the parcel to a parcel shop himself or you or the customer can arrange a collection via ups.com for which a charge will be made.

If you use our trick regarding DHL (see above), this is of course unnecessary.

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