En:Make Calls: Difference between revisions

Revision as of 14:21, 30 October 2024

In this article, we would like to show you how you can make your calls even easier with the help of Winestro.Cloud. There are various ways of receiving calls and setting up the program/telephone system so that calls can be made or received.

Outgoing calls

Calls with the Smartphone-Link from Microsoft

Click on call number and activate app

The Smartphone-Link app connects your smartphone to your computer relatively easily. Only a few steps are required:

Open the “Microsoft Store” with your Windows 10 compatible PC
Search for “your smartphone”
Install the app and follow the instructions to connect your smartphone
Your smartphone must be connected to your Windows PC with Bluetooth during the process and be authorized to make calls
Click on a phone number in a customer tab
In the menu that appears, select “Allow” and then “Select app”
Select the app for your smartphone here
Click on Call in the app -> Your cell phone will now dial!

(If you check the appropriate box, this will happen automatically from now on)

You can also find more information about the link to Windows on your smartphone in this article: https://www.samsung.com/de/support/mobile-devices/was-ist-link-zu-windows/

Calls with classic telephone systems

If your telephone system provides a so-called TAPI interface, you can install plugins in Firefox (or Chrome) that address this interface. Read the article on TAPI.

Calls with the mobile side of Winestro.Cloud

If you use the mobile side of Winestro.Cloud, it can be set so that a click in the program in the customer file automatically leads to an outgoing call on the cell phone. All you have to do is open the page. You can find out more about this in the article WAP

Incoming calls

Direct call phone / Skype / Teams

Many phones or systems / softwares can open a URL or a file on the computer when a call is received. The following link, for example, leads you directly to the customer search of Winestro.cloud and opens the matching customer directly in case of a hit.

 https://nephele-s5.de/program.php?p=50100&sid=12345

Command for a batch file:

 start "" "https://nephele-s5.de/program.php?p=50100&sid=12345"

Replace the 12345 with the variable of the incoming phone number.

Incoming calls Anrdoid

With the "My Smartphone" app you can only see who is calling if the contacts are synchronised with the mobile phone. This will soon be possible with our Office365 interface, a link call is currently not yet possible here.

@@ Line 2: / Line 2: @@
 In this article, we would like to show you how you can make your calls even easier with the help of Winestro.Cloud. There are various ways of receiving calls and setting up the program/telephone system so that calls can be made or received.
 == Outgoing calls ==
-=== Calls with the Smartphone-Companion from Microsoft ===
+=== Calls with the Smartphone-Link from Microsoft ===
 [[File:App auswahl.PNG | miniatur | right | Click on call number and activate app]]
-The Smartphone-Compagnion connects your smartphone with the computer relatively easily. Only a few steps are required to do this:
+The '''Smartphone-Link''' app connects your smartphone to your computer relatively easily. Only a few steps are required:
-# Open the "Microsoft Store" in your Windows 10
+# Open the “Microsoft Store” with your Windows 10 compatible PC
-# Search for "Your Smarthpone"
+# Search for “your smartphone”
-# Install the app and follow the instructions to connect your smartphone.
+# Install the app and follow the instructions to connect your smartphone
-# Your smartphone must be connected to Windows with Bluetooth in the process and given permission to make calls
+# Your smartphone must be connected to your Windows PC with Bluetooth during the process and be authorized to make calls
 # Click on a phone number in a customer tab
-# In the menu that appears, select "Allow" and then "Select app".
+# In the menu that appears, select “Allow” and then “Select app”
-# Select the app for your smartphone
+# Select the app for your smartphone here
-# Click on Call in the app -> Your mobile phone is now dialling!
+# Click on Call in the app -> Your cell phone will now dial!
-(If you tick the appropriate box, this will happen automatically from now on).
+(If you check the appropriate box, this will happen automatically from now on)
-You can find more information about the link to Windows on your smartphone in this article:
+You can also find more information about the link to Windows on your smartphone in this article:
 https://www.samsung.com/de/support/mobile-devices/was-ist-link-zu-windows/
@@ Line 21: / Line 21: @@
 If your telephone system provides a so-called TAPI interface, you can install plugins in Firefox (or Chrome) that address this interface. Read the article on [[TAPI]].
-=== Calls with the mobile side of Winestro.cloud ===
+=== Calls with the mobile side of Winestro.Cloud ===
-If you use the mobile side of Winestro.cloud, it can be set so that a click in the programme in the customer file automatically leads to an outgoing call on the mobile phone. All you need to do is open the page. You can find out more about this in the article [[WBO-Smart#Calling_via_WAP]]
+If you use the mobile side of Winestro.Cloud, it can be set so that a click in the program in the customer file automatically leads to an outgoing call on the cell phone. All you have to do is open the page. You can find out more about this in the article [[WBO-Smart#Calling_via_WAP | WAP]]
 == Incoming calls ==